Support
Support is something we think we are good in. Not only in advice during the decision making stage, but also in the way we get the products to the end user and in our after-sales. We regularly make inquiries with our customers on how we can improve our support, so if you have any suggestions, please contact us and help us to become even better.

Telephone support

ringing telephone.

If you need your equipment for your profession or you are a student and you depend on your equipment:
Please contact us by phone at:
New Zealand business hours 8:45 AM - 5:00 PM:
+64 33 765 071 or by fax 24/7 at +64 33 765 074


For Australia check our Australian website
For New Zealand check our New Zealand website
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We love to inform you, so also if you do not depend on your equipment for your work or study, please feel free to contact us by telephone.

Email support

big 'at' email sign.

If you send us in your questions by email we can investigate and prepare and either send you an answer by email, or we will call you. Please leave your phone number in all cases.

Send your queries to:

for support send an email to: support AT pacificvision.info .

Mail support

big envelope.

If you want to and are not in a hurry, you can also contact us by post. Please include your telephone number for a reply. If you want us to contact one of your (grand) children or the neighbour, please let us know and include their telephone number.

Send your letter to:
Pacific Vision Equipment and Services Ltd.
Unit 25, Bamford Street 103-105
Woolston - Christchurch
New Zealand


CCTVs

picture of a cctv.

CCTV stands for "Closed Circuit Television System". It is a reading system where whatever you want to read is viewed by a camera and presented on an internal or external monitor. This viewing is live which means that the image will change the moment you change / move the image. CCTVs can be used from viewing small notes and photos to reading books, depending on the CCTV. Generally speaking for viewing photos the magnification should be as small as possible (some units go down to 2-3x magnification), but for reading of texts, depending on your eye condition, the magnification could go up to above the 35x. The bigger the magnification needed, the more you need to move the text and the better it is to have a big monitor. On the other hand, the bigger the monitor, the less portable the unit is and not everybody will be helped with a big monitor, for example people with for example tunnel vision. It is important to orientate and test which model is best.

You can choose CCTVs with a built-in monitor that fit into a pocket: of course the monitor is small here, but it is really handy to take along. A portable CCTV is either meant to read during travel (built-in batteries), or to easily take along to a different location and connect to a television or monitor and is bigger than the Pocket CCTV. There are CCTVs that use the display of a (laptop) computer as display - very handy if you need a laptop and also want to read print / notes. There are Transportable CCTVs with a relatively big 15" screen that still can be taken from A to B. And finally, there are desktop CCTVs. These are not meant to move around, but do offer the ultimate in reading comfort if you want to read volume, like big books. The monitors are generally speaking large (17" or larger)

 Phone software

cell phone.

Mobile telephones have small screens. Generally speaking also the contrast / brightness are not too good for reading the texts either. Special software on selected phones allows the screen texts to be spoken out. See our phone software section.

 

  Screens

screen with a bright reflecting corner.

TFT or LCD screens nowadays tend to be so called colourshine only. The disadvantage of colourshine is that it is a highly reflective screen. The user and anything behind the user such as windows, lights, walls will reflect in the screen, thus making it harder to read, while it is important to make the reading as easy as possible. Our CCTVs have non-reflective screens. Please contact us for more information.

 

 Nokia Battery recall

nokia battery.

You may have read that there is a potential problem with a series of Nokia batteries for mobile phones produced between December 2005 and November 2006. Nokia has a special part of their website so you can check if your battery is in these series or not. The website address is: http://www.nokia.com/batteryreplacement. At the time of writing, Nokia offers to send you a new battery in exchange for your old one and your details. (17/8/07).
One remark though: you may need assistance of a person with very good eyes and a magnifying glass in order to read the serial number.